Privacy Policy

When you place an order, create an account or contact our support team, we collect information you provide directly such as your name, email address, phone number, shipping and billing address, and payment confirmation details. We also collect information automatically when you visit our site, including your device type, browser, operating system, IP address, pages viewed, clicks, time on site and interactions with our content.

We use cookies, pixels and similar technologies to keep the site functioning properly, remember your preferences, run analytics and measure marketing effectiveness. Most browsers accept cookies by default but you can adjust your browser settings to remove or reject them, though this may affect some site functionality. If your browser supports Global Privacy Control, we will treat it as a request to opt out of certain sharing and targeted advertising where applicable. We may also receive information from third-party partners such as our store platform provider, payment processors and advertising or analytics partners, all of which is handled in accordance with this policy.

We use personal information to process payments, confirm and fulfill orders, manage accounts, arrange shipping and handle returns and exchanges. We also use it to communicate with you about your order status, respond to support requests and send promotional content where permitted. You can opt out of marketing emails at any time using the unsubscribe link included in each message.

Beyond order fulfillment, we use personal information to detect, investigate and respond to suspicious, illegal or harmful activity in order to protect our customers and our store. We also use usage data to troubleshoot issues, improve site performance and enhance the overall shopping experience. For residents of the European Economic Area, certain processing may be based on legitimate interests under Article six, paragraph one, point f of the General Data Protection Regulation, such as improving services and preventing fraud. We may use automated checks and risk signals including device and transaction patterns to reduce fraudulent activity. Keep your login details private and contact us immediately if you suspect unauthorized access to your account.

We may share personal information with service providers who support our operations, including IT and hosting services, payment processors, analytics providers and fulfillment and shipping partners. We may also share certain information with marketing partners to deliver ads and measure campaign performance, and those partners use your information under their own privacy notices.

We may disclose information to comply with legal obligations such as lawful requests from authorities, to enforce our terms of service, to protect our rights and those of our customers, to prevent abuse, or in connection with a business transaction such as a merger, acquisition or bankruptcy proceeding. We do not use or disclose sensitive personal information without consent or for the purpose of inferring characteristics about you. We aim to share only what is necessary for order processing, security and measured advertising.

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to access or know what information we hold and how it is used, the right to request deletion of your personal information subject to legal exceptions, the right to correct inaccurate information, the right to request a copy or transfer of your data where applicable, and the right to opt out of targeted advertising or certain data sharing.

To exercise any of these rights, contact us using the details in the contact section below. To protect your account, we may need to verify your identity before completing your request. We will not discriminate against you for exercising your privacy rights. Some requests may be limited or denied as permitted by applicable law.

We use administrative, technical and physical safeguards designed to protect personal information. However, no transmission method is fully secure and you should avoid sending sensitive information via insecure channels. We retain personal information only as long as needed for the services we provide, for legal requirements, dispute resolution and policy enforcement.

We may transfer, store and process personal information outside your country of residence. Where required, transfers out of Europe rely on recognized mechanisms such as Standard Contractual Clauses or equivalent safeguards unless the destination country has been deemed adequate by the relevant regulatory authority.

Our services are not intended for children and we do not knowingly collect personal information from individuals under the age of sixteen. If you believe a child has provided personal information to us, please contact us to request deletion. Our site may contain links to third-party websites or platforms and we are not responsible for the privacy or security practices of those external services.

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised version on the site and update the last updated date accordingly. If you have concerns about how we process personal information and are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

For privacy requests, questions or concerns, please reach out to contact@footflowoutlet.com. Include the email address used at checkout and a brief description of your request.

The FootFlow Outlet™
Bicester Village
50 Pingle Drive
Bicester, Oxfordshire OX26 6WD
United Kingdom

The FootFlow Outlet™ acts as the data controller for the purposes of this policy. If a provision of this policy is deemed unenforceable, the remainder will stay in effect.